Sophia Higgins - Senior Resource Manager

I began my career with Prosperity in September 2015 as the Senior Resource Manager at our head office in Fareham.

My background is a mixed bag, so-to-speak. I joined Prosperity with experience in customer service and general management within the premium beauty and luxury retail sectors.

My role as Senior Resource Manager covers monitoring and maintaining a high level of service for our clients, as well as ensuring that all of our staff and advisers are happy too. In addition to that, I manage HR, Operations, Marketing, provider relationships and the office in general.

On a personal level, I live with my husband who’s a member of the Armed Forces. After a stint, living in Somerset, we have set down our roots back in our hometown of Southampton and bought our first home together in 2015.

Having such a customer-focused background, I am thrilled to be a part of a company that is driven by customer-centricity.

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